Privacy and Cookie Policy

  1. Introduction

    We are committed to protecting the privacy and personal information of everyone we deal with. The following Privacy Policy document has been drafted to show the steps we take to achieve this.

    Inevitably, in dealing with people and organizations, there is a need to collect some basic information - even if only to start some form of dialogue. The information we collect is that considered necessary for us to carry on our business activities.

    In view of this, it is recognized that it is incumbent upon us to put in place systems, mechanisms and procedures to ensure that any information collected is treated confidentially and not disclosed to other parties without the permission of the individual or organization concerned. This document is designed to tell you how we collect, use and protect any information you provide.

    Please note, that if you provide personal information as a result of visiting this website, you are accepting the practices described in this Privacy Policy.

  2. What information is collected.

    • Information that is automatically collected

      Like most places on the Internet, simply by visiting our website you automatically give us certain information, which we store in log files. This includes basic information such as your ISP, your IP address, when you visited the site (date and time stamp), the website from where you came prior to visiting us, the website you go to when you leave our website, your computer's operating system and the type of web browser that you are using. Our website automatically records this basic information about you but this is not linked to any information that is personally identifiable.

    • Cookies and web beacons

      Like other websites, we also use cookies (and web beacons) - in plain English, a piece of text (or a small graphic image) that our website's server transfers to your computer. This is then used to track your session on our website.

      Cookies (and web beacons) may also be used to customize our website content for you as an individual. For example, we use cookies for the following: to store visitor preferences; to record session information such as items that you add to your shopping cart; to record user-specific information such as what pages you access or visit; to alert visitors to new areas that we think might be of interest to them when they return to our site; to record past activity in order to provide better service when visitors return to our site; to ensure that, wherever possible, visitors are not repeatedly sent the same advertising material; and to customize Web page content based on a visitor’s browser type and other information that the visitor sends.

      Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or you can change your settings to refuse to accept cookies.

    • List of cookies we collect

      The table below lists the cookies we collect and what information they store.

      COOKIE name COOKIE Description
      CART The association with your shopping cart.
      CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
      COMPARE The items that you have in the Compare Products list.
      CURRENCY Your preferred currency
      CUSTOMER An encrypted version of your customer id with the store.
      CUSTOMER_AUTH An indicator if you are currently logged into the store.
      CUSTOMER_INFO An encrypted version of the customer group you belong to.
      CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
      EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
      FRONTEND You sesssion ID on the server.
      GUEST-VIEW Allows guests to edit their orders.
      LAST_CATEGORY The last category you visited.
      LAST_PRODUCT The most recent product you have viewed.
      NEWMESSAGE Indicates whether a new message has been received.
      NO_CACHE Indicates whether it is allowed to use cache.
      PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
      POLL The ID of any polls you have recently voted in.
      POLLN Information on what polls you have voted on.
      RECENTLYCOMPARED The items that you have recently compared.
      STF Information on products you have emailed to friends.
      STORE The store view or language you have selected.
      USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
      VIEWED_PRODUCT_IDS The products that you have recently viewed.
      WISHLIST An encrypted list of products added to your Wishlist.
      WISHLIST_CNT The number of items in your Wishlist.
    • DoubleClick DART Cookie

      Google, as a third party vendor, uses cookies to serve ad vertising on this website. Google’s use of the DART cookie enables it to serve advertising to users based on their visit to this and other websites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL:

      Some of our advertising partners may also use cookies and web beacons on our site. These advertising partners include Google Adsense, Commission Junction, Clickbank, Chitika, Linkshare, Amazon and others.

      These third-party ad servers and ad networks use their own technology to send advertisements and links directly to your own browser. They automatically receive your IP address when this occurs. Other technologies. These third party networks may also use their own cookies, JavaScript, or Web Beacons to measure the effectiveness of their advertisements and /or personalize the advertising content that you see.

      We have no access to, or control over the cookies are used by these third-party advertisers.

      You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. This Privacy Policy does not apply to, nor can we control the activities of such other advertisers or websites.

      If you wish to disable cookies, you may do so through your individual browser options as indicated above. More detailed information about cookie management with specific web browsers can be found at each browser’s own website.

    • Information you provide

      We may also collect personal data (Personally Identifiable Information) such as that you provide to us by posting it to our website or sending by e-mail. This data may include the following: your first and last name, your e-mail address, physical address and telephone number.

      You can always choose not to provide us with such information. However, if you do withhold information, we may deny you access to some or all of our website's services and features.

      You may also be asked to provide Personally Identifiable Information when you register for access to certain portions of our site, sign up for newsletters or mailings, or make a purchase.

      Transactions between you and our website may also involve payment by credit card, debit card, checks, money orders, and/or third party online payment services. In such transactions, we will collect information related to the transaction as part of the course of doing business with you, including your billing address, telephone number, and other information related to the transaction.

  3. How and when information is used

    In addition to using any information provided to deliver specific products and services requested, we also use your information to operate our website's business activities:-

    - to improve the content of our site;

    - to troubleshoot issues arising from use of the website;

    - to resolve disputes or enforce our website’s terms and conditions;

    - to customize the content and/or layout of site pages for each individual visitor;

    - to notify consumers about updates to our Web site such as new services and special offers.

    As a general rule, we will not give your data to third parties without your permission. However, there are some important exceptions to this rule that are described in the following paragraphs.

    We may, in our sole discretion, provide information about you to law enforcement or other government officials for purposes of fraud investigations, alleged intellectual property infringement, or any other suspected illegal activity or matters that may expose us to legal liability.

    Although we do not disclose individually identifiable information, we may disclose aggregate data about our website's visitors to advertisers or other third parties for marketing and promotional purposes.

    In some cases we use the information to contact consumers for marketing purposes.

    From time to time, we may use third party suppliers to provide services on our website. If a supplier wants to collect information about you, you will be notified. However, you will never be required to give information to a third party supplier.

    Access to your information may also be provided to third parties who provide technical support for the operation of our site.

  4. Protection of your information

    The privacy and protection of your information is important to us. We offer some of our services in connection with other web sites. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.

    We use security software to protect the confidentiality of your personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information. Our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons.

    Your access to parts of our website may be protected by a user name and a password. Do not give your password to anyone. If you enter a section of our website that requires a password, you should log out when you leave. As a safety precaution, you should also close out of your web browser completely and re-open it before viewing other parts of the Internet.

    If you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond our control and this policy.

    You may choose to provide personal information to website visitors or other third parties who are not our suppliers. Please use caution when doing so. The privacy policies and customs of these third parties determine what is done with your information.

  5. Autoresponders

    We may use autoresponders to communicate with you by e-mail. To protect your privacy, we use a verified opt-in system for such communications and you can always opt-out of such communications using the links contained in each autoresponder message.

    If you have difficulties opting out, you may contact us by e-mail at the email address given below.

  6. Children and minors

    We are cognizant of all the issues relating to the online collection of personal information from those under 18 years of age and of the steps taken, particularly in the US courts, to control what a website operator must include in their Privacy Policy, when and how to seek verifiable consent from a parent or guardian and what responsibilities an operator has to protect children's privacy and safety online - including restrictions on marketing products and services to those under 13.

    We do not require anyone to share any personal information about themselves in order to enjoy our website. We do not collect any personal information unless it is voluntarily provided

    Only people who are 18 or older may purchase products online. If you are under 18, you must have your parent or guardian's permission before you provide personal information to us. We do not wish to collect any personal information without this permission.

    While children under 13 can legally give out personal information with their parents' permission, many websites altogether disallow underage children from using their services due to the amount of paperwork involved.

    In our case, we do not wish to collect any personal information from children under 13. Wherever we find that a person is under 13, then our policy is to tell them immediately not to provide any personal information to us.

    We encourage parents and guardians to spend time online with their children, to participate in such activities and to monitor the activities of their children when using online services.

    Please help us protect your child's privacy by instructing them never to provide personal information on any site without your permission - including this website. If you are under 18, please be sure to read this policy with your parents or legal guardians and ask questions about things you do not understand.

    If a customer includes a child's birth date and e-mail address, this information will only be used to help us provide products and services that meet customer needs.

    This website does not knowingly sell products directly to children under the age of 18. If we discover we have received any information from a child under the age of 18 in violation of this policy, we will delete that information immediately.

    If you believe we have received any information from or about anyone under the age of 18, please contact us at the email address given below.

    Wherever appropriate, we adhere to the Children's Online Privacy Protection Act of 1998 (COPPA) and the guidelines of the Children's Advertising Review Unit (CARU) of the Council of Better Business Bureaus, Inc.


    The Children's Online Privacy Protection Act of 1998 (COPPA) is a US federal law, enacted in October 21, 1998).

    The act, effective April 21, 2000, applies to the online collection of personal information by persons or entities under U.S. Jurisdiction from children under 13 years of age. It details what a website operator must include in their Privacy Policy, when and and how to seek verifiable consent from a parent or guardian and what responsibilities an operator has to protect children's privacy and safety online, including restrictions on the marketing to those under 13. While children under 13 can legally give out personal information with their parents' permission, many websites altogether disallow underage children from using their services due to the amount of paperwork involved.

    Although this is a US law, the Federal Trade Commission has made it clear that the requirements of COPPA will apply to foreign-operated web sites if such sites "are directed to children in the U.S. or knowingly collect information from children in the U.S." Other countries such as Australia have made similar laws protecting children under 13 from online activities.

    This law should not be confused with the Child Online Protection Act (COPA), which was a law passed in 1998 in the USA that had the declared purpose of restricting access by minors to any material on the Internet defined as likely to be harmful. The US federal courts ruled that this law (COPA) violates the constitutional protection of free and has therefore blocked it from taking effect. As of this date, this law remains unconstitutional and unenforced.

  7. How to access your information

    You can request access to all your personally identifiable information maintained by us by sending an e-mail to us at the address listed below.

    Upon request, we offer you the opportunity to have inaccuracies in your personally identifiable information corrected. You can have this information corrected by sending an e-mail to the address listed below.

  8. Consent

    By continuing to use our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

  9. Policy changes

    The terms of this policy may change from time to time. If such changes are made, we will notify you by a notice posted on our website's home page of the changes that have been made. If you disagree with the changes that have been made, please contact us by e-mail.

    Any changes made to this Policy will not apply to information we have collected from you prior to making the changes.

    If you are concerned about any topic covered by this Policy, you should read it carefully before you use our website. Any questions or concerns about this policy should be brought to our attention by email (address below) and providing us with any relevant information.

  10. Effective Date

    This Privacy Policy is effective as of 1st January 2010.

  11. Contact e-mail

    You may contact us by email to: