Use of this website
- Access: this website is freely available to anyone for browsing for their own personal use.
- You may not impersonate, imitate or pretend to be somebody else when using this site.
- You agree not to use any obscene, indecent, or offensive language or to provide to or post on or through the website any graphics, text, photographs, images, video, audio or other material that is defamatory, abusive, bullying, harassing, racist, hateful, or violent. You agree to refrain from ethnic slurs, religious intolerance, homophobia, and personal attacks when using the Website.
- You further agree not to use any sexually explicit language or to provide to or post on or through the website any graphics, text, photographs, images, video, audio or other material that is sexually explicit.
- You agree not to disrupt, overwhelm, attack, modify, reverse engineer or interfere with the website or its associated software, hardware and/or servers in any way, and you agree not to impede or interfere with others' use of the Website.
The copyright in this website rests with us. Where reference is made to trade names, brand names, trademarks, logos etc of other organizations, these are the property of their respective owners.
Text and images available over the internet may be subject to intellectual property rights. Where photographic and similar material has been used, this is material that is in the public domain or has been made available to us by the copyright owners or has been licensed for use on this site. No rights are claimed over this material and, wherever possible, the original copyright owners are noted.
No licenses or rights (including any copyright or intellectual property rights) are granted or conferred on anyone who simply visits the site.
- Terms and Conditions of Sales
All sales are subject to the following trading terms – these terms and conditions do not affect the consumers’ statutory rights.
We guarantee that the goods that we supply will be to the specification as advertised. However we are unable to guarantee precise compatibility or suitability. It is the responsibility of the customer to check this prior to ordering. We try to ensure that all information provided is as accurate as possible but we cannot be held responsible for any typographical or photographic errors in our advertising on our websites.
We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until it is accepted by us.
All prices quoted are in GBP £ sterling.
Payment terms are secure online card payment as specified on the website.
Delivery prices are quoted for UK mainland addresses only – certain areas of the Highlands and Northern Scotland attract a surcharge.
We will give you an estimated date of despatch for your order. If these dates cannot be met for whatever reasons, we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times, we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times.
Any shortages or damage to your delivery must be advised to us within 48 hours of delivery acceptance. Provided that this notice is given, we will replace or refund the goods free of charge. You will need to return the product(s) in order for us to process refund or replacement. You will be responsible for return shipping costs.
All goods are offered subject to stocks availability. If for any reason they are no longer available we will try to offer an alternative product, otherwise we reserve the right to cancel the contract and offer a refund.
What if an item is unavailable?
There maybe occasions when an item is currently not available. In such cases we will :
a) give you a full refund of the item
b) or substitute for a similar product of equal or more size. We will suggest a new item(s) for you that maybe of high value, bigger size or multiple smaller sizes to make up the ordered size/value. This substituted item will be made at no extra charge to you. Should the substituted item be of less value than the item ordered, we shall refund the difference
Please note: Fresh and frozen products are only shipped every Tuesday or Wednesday.
- Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days – starting from the day after you take delivery of the goods (a “cooling off” period). You have the right to cancel for any reason without penalty.
If you wish to cancel a contract, please write to us, fax us or e-mail clearly stating your full details, invoice number and cancellation instructions. To cancel the contract, you must give us notice within seven working days starting from the day after you take delivery of the order.
Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods to us at your expense to the address given.
- Privacy Statement
We are committed to safeguarding the privacy of our customers – we will only use information that we have collected about you lawfully in accordance with the Data Protection Act 1998. Please read our Privacy Statement.
The only information that we collect is necessary for the processing/verifying of your order and delivery of your goods – this includes name, address, phone and fax numbers, e-mail address.
- Medical conditions and healthcare information
Where the website contains information about medical conditions and healthcare, this is provided as general information and is not advice and should not be treated as such.
Any medical information thus provided is provided without any representation or warranties, expressed or implied.
Without prejudice to the generality of the foregoing paragraph, we do not warrant that the medical information provided is complete, true, accurate or up to date.
You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.
The interpretation of these “terms and conditions” shall be governed by – and construed in accordance with – the Law of England and Wales and any dispute or mater relating to the provision of any product, service, advice or information obtained as a result of visiting this website, shall be dealt with in the English Courts.
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